Privacy and account-deletion requests

Send a privacy request

Contact Legal@rhinobid.com to request access, correction, deletion, a copy of your information, or another applicable privacy right. Include the email associated with your information, the type of request, and any relevant business or workspace name.

The button opens your email app; send the email to submit your request. You can also email the address directly. Do not include passwords, payment credentials, or identity documents. We may request proportionate verification through an appropriate channel.

Delete your account or personal information

In the app or web workspace, open Settings and choose Delete account. You can also email an account-deletion request, including if you cannot sign in. State whether you want your account deleted, particular information deleted, or both.

Deletion is different from signing out or uninstalling the app. Some records may need to be retained for applicable legal, payment, security, or shared-record purposes. The applicable Privacy Policy explains retention.

Deleting an employee profile is not the same as deleting a business account. Explain which account or business you are asking about; we may need to verify your authority.

Subscriptions

For direct web billing, use Settings, Subscription, then Manage billing, or contact support@rhinobid.com. Apple-billed subscriptions are managed separately: manage or cancel an Apple subscription. Deleting an app or RhinoBid account does not itself cancel an Apple subscription. Cancellation is not a prerequisite for submitting a privacy or deletion request.

AI-improvement choices

To request exclusion of your information from future AI-improvement use, email AI Improvement Choice - RhinoBid. Identify the relevant account or workspace and your authority to act for it.

This request is separate from deleting a project or using a requested AI feature. Posting a policy or syncing a file does not authorize a new improvement use of historical information.

Appeal a privacy decision

Email Privacy Appeal - RhinoBid with the request reference, if available, and why you disagree with the decision. Applicable rights, verification, response periods, and complaint options depend on law and the circumstances of the request.

Product support

For estimates, projects, sign-in, or billing support, contact support@rhinobid.com or RhinoBid Support. Do not send sensitive payment information through ordinary support messages.