Rhino Bid, also branded as RhinoBid, is provided by Rhino Bid LLC ("RhinoBid," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our iOS and Android apps, website, web app, and related features (the "Services").
This policy explains our information practices. It is not blanket consent to optional marketing, the public disclosure of private information, or uses that require a separate permission. We obtain consent or authorization where required. The Terms of Service and applicable listing, payment, and subscription agreements govern those services; they do not remove mandatory privacy rights.
1) Who this applies to
This policy applies to contractors and other service providers; suppliers; business owners, administrators, and authorized team members; customers and other recipients of estimates, project documents, invoices, or payment links; and website visitors and people who contact us. You do not need a RhinoBid account for this policy to apply to information we process about you.
A contractor or supplier may provide information about its customers, representatives, or project collaborators. That business is responsible for its own notices, permissions, and lawful instructions. When we handle information on a business's behalf, its own privacy obligations may also apply. Our independent uses, including account administration, security, and applicable legal compliance, remain subject to this policy.
2) Information we collect
The information involved depends on your role, the features you use, the content you submit, and the permissions you grant. Not every category is collected from every person or for every transaction.
A) Information you provide
Account and business information. Name, email, phone number, business name, account identifiers, role, profile details, business locations, authorized representatives, team membership, and permissions. Where password sign-in is used, passwords are stored in hashed form. We also retain relevant agreement versions, consent or acceptance records, and account changes.
Estimates, customers, and projects. Job scope, labor and material line items, quantities, prices, estimate descriptions and notes, customer contact details, job addresses, communications, approval or decline status, change orders, and related project records. Depending on the tools you use, submitted project information can include invoices, receipts, schedules, personnel or equipment assignments, documents, photographs, electronic signatures, and associated approval records.
Files, plans, and scans. Files and project content you create, upload, save, or share through the Services, including floor plans, measurements, designs, and 3D or LiDAR/site-scan files where those features are used. Files can include associated details such as filenames, capture dates, or embedded location information. Information processed entirely on your device without being transmitted to us or our providers is not received by us. Creating or uploading a scan does not make it a public supplier listing.
Supplier listings. Product names, descriptions, specifications, units and package quantities, condition, prices, stock and availability, photographs, other product media, supplier branding, pickup addresses, business phone numbers, hours, pickup instructions, quotes, and related communications. We distinguish information submitted for publication from private drafts and account or verification records.
AI-feature inputs and responses. Project questions, prompts, descriptions, selected product data, answers, and resulting suggestions or estimates that you submit or save when using an AI-assisted feature. Section 4 explains the uses and limitations that apply.
Support and verification information. Requests, messages, error reports, relevant screenshots, and information you provide during support or a policy review. Supplier reviews may involve proportionate evidence of inventory, premises, authority, product legitimacy, or rights to submitted content. Private evidence is not advertising content merely because you submit it for verification.
Only submit other people's information, property images, or documents when you have the necessary authority and have provided any required notices or permissions. Avoid including unnecessary sensitive information in free-text fields or attachments.
B) Payments and subscriptions
Contractor and supplier invoice payments. RhinoBid uses Stripe for connected-account onboarding and payment processing. Stripe may collect business, ownership, representative, identity, tax, bank-account, and payment information to verify and operate the relevant account. Customers provide payment information through the supported Stripe payment flow. This includes supplier invoice links shared by email or another channel; it does not mean RhinoBid offers an integrated product-shopping checkout.
Information exchanged with RhinoBid. Within the account permissions granted, we send or receive information needed for the integration, including business and customer contact information, account identifiers, verification requirements or status, invoice details and amounts, payment references, limited payment-method details, processing and application fees, refunds, disputes and supporting evidence, and payout information. We do not necessarily receive every document or field collected by Stripe.
Direct web subscriptions. Stripe processes subscriptions purchased directly from RhinoBid on the web. We process relevant billing contact information, plan and billing records, subscription status, transaction references, renewal and cancellation information, and refund records. Invoice payments, direct web subscriptions, and subscriptions billed through an app store are separate transaction types.
Apple App Store subscriptions. When you subscribe to RhinoBid using Apple In-App Purchase, Apple handles the App Store billing and renewal process through your Apple Account under the applicable Apple terms and privacy notices. That subscription payment is not processed through RhinoBid's Stripe invoice-payment integration. This paragraph concerns Apple-billed subscriptions, not every payment made from an iPhone or iPad.
Apple purchase information received by RhinoBid. We process the purchase information made available for our app to verify and administer your subscription. Depending on the purchase and integration, this can include the subscribed product or plan; transaction and original transaction identifiers; receipt or signed verification data; purchase and expiration dates; renewal, billing-retry, trial or offer status; refund or revocation information; and storefront, price or currency information where provided. An account-linking reference may associate the purchase with your RhinoBid account or authorized business workspace. These records are personal information when linked or reasonably linkable to you. Apple's subscription-verification flow does not provide RhinoBid with your full payment-card number or Apple Account password.
Verification and account access. We use relevant Apple purchase records and status updates to confirm entitlement to paid features, restore eligible purchases, administer access across supported devices under your plan, provide billing support, reconcile records, and prevent misuse. A plan that supports web access can use the same RhinoBid account's verified entitlement; this does not transfer your Apple payment credentials to the web or start a separate Stripe subscription. We may exchange purchase identifiers, verification data, and an appropriate account-linking reference with Apple and use contracted providers for the relevant administration. We do not receive unrestricted access to your Apple purchase history.
Refund-related information and Apple's practices. If we use an Apple refund-support feature that sends information about use of the purchased features, we will explain the relevant sharing and obtain the consent Apple requires before sending that information. Subscription or refund administration is not blanket permission to send Apple your private project descriptions, floor plans, scans, or customer lists. Apple independently processes its account and billing information under its Privacy Policy and App Store & Privacy notice. Other app-store purchases are handled by the relevant store under its own notices. Section 8 explains Apple subscription management and refunds.
RhinoBid does not store full payment-card numbers on its servers. Use the designated payment and verification flows; do not send full card numbers, card security codes, banking passwords, or identity documents through ordinary project notes, attachments, or support messages.
Stripe may process information both on our behalf and independently for its own compliance, security, fraud-prevention, and other purposes described in the Stripe Privacy Policy. The contractor or supplier separately determines how it handles information for its underlying sale.
C) Information collected automatically
We collect information needed to operate, secure, and diagnose the Services, such as device type, operating system, app and browser version, language settings, IP address, timestamps, authentication or session information, technical request records, and diagnostic logs. We also process feature interactions and feedback relevant to the functions described in Sections 3 and 4, such as selections and whether an estimate was approved, revised, or declined.
Where notifications are enabled, we receive the relevant push-notification token and preferences. On the web, cookies and similar storage technologies support functions such as sign-in, session continuity, preferences, security, and fraud prevention. Any optional technologies requiring consent are subject to that consent; this policy does not authorize undisclosed advertising tracking.
D) Location and device permissions
We process business pickup addresses, job or delivery locations, and other location information you enter, including coordinates derived for maps, directions, or nearby-supplier matching. An IP address may also indicate an approximate area. A supplier's designated pickup location is different from a contractor's private job address.
Where a feature uses device location, including precise location, we request the applicable permission and explain its purpose. Camera, photo/file access, and notification permissions similarly depend on the feature you choose. You can change device or browser permissions; declining a permission may limit the feature that needs it. Revoking device access does not itself delete previously submitted information.
A permission for one feature is not permission to publish your private location, expose your photo library, or conduct unrelated background tracking. Section 5 explains when supplier pickup and contact information is intended for public or shared display.
E) Information from other participants and providers
A business or collaborator may provide your contact details, project information, an invoice, or an invitation. Payment providers and app stores provide relevant account, transaction, or subscription updates. We use information from these sources for the related service and the other purposes described here, subject to applicable permissions and legal requirements.
F) Cloud storage and cross-device synchronization
RhinoBid’s mobile apps and web app are connected through your RhinoBid account. Supported content saved to your account or business workspace—including floor plans, scans, designs, estimates, photographs, documents, and project updates—is uploaded to and stored through RhinoBid’s hosting and storage providers so that you can access it from other supported devices.
For example, a floor plan scanned and saved to your account using your phone can also be accessed through the RhinoBid web app when you sign in to the same account and relevant business workspace. Changes saved to synchronized records may also appear across those connected devices.
Authorized business administrators and team members may access shared business or project content according to their assigned permissions. Synchronizing content does not make private files publicly available or, by itself, authorize their use in advertising or AI-model training.
Availability on another device depends on successful upload and synchronization. Unsaved work or content stored only on a device is not available elsewhere merely because you are signed in. Uploads and updates may be delayed by connectivity or processing, and some capture, viewing, or editing functions may differ between mobile and web.
3) How we use information
We use the relevant information described above to:
- Provide the Services: create and manage accounts, estimates, bids, customer and project records, documents, approvals, supplies lists, and supplier/provider communications.
- Synchronize your work: Store and synchronize supported account and project content across RhinoBid’s mobile apps and web app so you and appropriately authorized team members can access and continue working across devices.
- Support product discovery and estimating: connect estimates to supplier-provided product information, calculate material line items, display supplier pickup details, and provide relevant comparisons and suggestions.
- Operate AI-assisted features: process the inputs needed for the requested writing, question-and-answer, estimating, or product-matching function, within Section 4's limits.
- Improve RhinoBid's AI and algorithms: use eligible project scope descriptions, together with feedback and performance signals, to develop, test, evaluate, train, and improve RhinoBid's own AI systems and estimating algorithms, subject to the permissions, safeguards, and choices in Section 4C.
- Administer payments and subscriptions: maintain transaction and billing records, collect disclosed fees, verify subscription entitlements including eligible Apple purchases, support refunds and disputes, manage access, and address verification or account issues.
- Review listings and protect the platform: assess accuracy, availability, content rights, prohibited activity, misleading advertising, fraud, security incidents, and reported policy violations.
- Communicate and promote authorized offerings: provide support, service notices, and enabled notifications; use authorized supplier listing content for the promotion described in Section 5; and send optional marketing where permitted and subject to applicable choices.
- Meet legal obligations: preserve necessary records, respond to lawful requests, resolve disputes, and enforce agreements without overriding mandatory privacy rights.
4) AI, pricing, and training limitations
A) AI-assisted functions
RhinoBid's AI-assisted features can help generate or revise descriptions, ask project questions, select relevant products, prepare material line items, and generate estimates. Processing can involve the project details you provide, your answers or selected files, authorized supplier listings, and resulting outputs. We do not treat every project attachment as an instruction to send that attachment to an AI model. The document-scanning attachment feature is for capturing and attaching documents, not automatic AI analysis of everything scanned.
To provide a selected AI function, relevant information may be processed by an external AI service provider acting for RhinoBid. Before sharing personal information with a third-party AI provider where explicit permission is required, we explain the sharing and obtain that permission. Providing a feature and processing a prompt are different from using that content to train a model.
B) Supplier data, ranking, and source pricing
Authorized supplier listing content can be indexed, compared, retrieved, and included in contractor supplies lists and estimates under the Supplier Product Listing and Content License Agreement. Recommendations may consider product relevance, specifications, comparable prices, stock, pickup distance, hours, listing freshness, completeness, and user preferences. A competing supplier may be displayed more often or selected instead; visibility is not guaranteed.
Supplier-entered prices and product facts remain the supplier's information. RhinoBid's estimating methods and calculations are separate from those source values. Quantities, conversions, labor, transportation, taxes, allowances, or contractor markup in an estimate do not change the supplier's published listing. An AI suggestion is not an inventory reservation or confirmation of suitability, availability, or a final supplier quote.
C) Project scope descriptions and system improvement
How scope descriptions may be used. Subject to the permissions and limits below, RhinoBid may use project scope descriptions submitted through the Services, together with feedback and performance signals, to develop, test, evaluate, train, and improve RhinoBid's own AI systems and estimating algorithms. This can include understanding work types and project requirements, improving follow-up questions, matching materials, and evaluating estimate quality. Authorized personnel may review relevant text and label examples for these purposes. This use is separate from processing needed to prepare the particular estimate you request.
What this includes and excludes. Project scope descriptions are the text describing requested or planned work, including revisions entered in the scope fields. This permission does not automatically include an entire estimate, itemized prices, private customer contact records, payment information, photographs, floor plans, LiDAR scans, or other attachments merely because they are saved in the same account. It does not authorize publishing private scope descriptions, using them as advertising copy, or disclosing identifiable project details to other users.
Minimization and protection. We limit this use to information reasonably needed for the improvement purpose and apply measures designed to remove or obscure names, exact addresses, contact details, account identifiers, and unnecessary sensitive or confidential information before including scope text in improvement datasets. Access is restricted to authorized personnel and service providers acting for RhinoBid under appropriate confidentiality, security, and use restrictions. Information that remains reasonably identifiable is treated as personal information, not described as anonymous. Where possible, we use aggregated or de-identified information; we maintain de-identified information in that form and do not attempt to re-identify it except as legally permitted to test or protect the de-identification process.
Third-party training remains excluded. We do not use your personal information or estimate content to train third-party AI models, and do not authorize our AI providers to use that content for their independent model training. The scope-description permission concerns RhinoBid's own systems and algorithms; it does not authorize training or fine-tuning a third-party model. Providers may assist with permitted analysis or evaluation under Section 5D without receiving an independent training right.
Notice, permissions, and earlier information. Before beginning this improvement use, we provide appropriate notice and obtain the consent or other authorization required by applicable law, prior privacy commitments, and our agreements. Scope descriptions collected under an earlier commitment limiting improvement to feedback signals are not used for the expanded purpose unless separate, informed, affirmative permission covering that use has been obtained from the person or business authorized to provide it, along with any other legally required permissions. Posting this policy, synchronizing a file, or continued use alone does not supply that permission. Your choices are explained in Section 8.
Supplier content permissions continue to cover the catalog, matching, ranking, estimating, and related processing described in the supplier agreement. They do not grant unrestricted permission to train or fine-tune general-purpose models on supplier content. Copying supplier content into a project scope does not expand the supplier's license. Broader uses require separately disclosed authorization and any legally required consent; this policy does not itself grant it.
5) How we share information
A) With businesses, collaborators, and recipients
When you send an estimate, document, invoice, or payment link, the intended recipient receives the information needed to view or act on it. Authorized business administrators and team members may access relevant business and project records according to their permissions. Suppliers and contractors receive the information needed for requests, quotes, and communications you direct to them—not unrestricted access to each other's private accounts.
Recipients may retain downloaded or shared records. Depending on the sharing method, someone receiving a forwarded link may also be able to access its contents. Share links only with appropriate recipients and use available access controls. We remain responsible for our own required security protections.
B) Supplier listings, business addresses, and contractor documents
When a supplier submits information for publication, its approved listing fields—including product details, prices, images, business name, designated pickup address, business phone, and pickup instructions—may be visible to contractors and other permitted viewers, including on public pages and in shared documents. These details support maps, directions, calls, and location-based matching.
A home address or personal phone number can become visible if the supplier designates it as its public pickup address or business contact. Only publish information you are authorized to disclose. Private identity documents, bank information, customer records, and confidential verification evidence do not become public listing content through that designation.
Contractors may save relevant authorized product information and photographs in supplies lists, estimates, bids, and project records and share those documents with project collaborators or customers under the supplier agreement. Their saved records may retain the version used at the time, as explained in Section 6.
C) Authorized supplier-content advertising
After the supplier grants the permissions in the Supplier Product Listing and Content License Agreement, RhinoBid may use eligible published product content, product photos, supplier trade names, and logos to promote RhinoBid and participating supplier offerings. Uses may include our website and apps, advertisements, social media, email campaigns, print materials, presentations, demonstrations, and tutorials, within that agreement's limits.
Creative, hosting, and advertising providers may receive authorized content as needed for those uses. This is not permission to disclose private project files, customer lists, payment credentials, or confidential verification documents for unrelated marketing. Private supplier drafts are not covered by the public advertising license. Removal and continuing historical uses follow Section 6 and the supplier agreement.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. Permission to use a supplier's authorized listing content in an advertisement is not blanket consent to use unrelated personal information for advertising or to track users across other companies' services.
D) With service providers and independent payment providers
We use providers for functions such as hosting, storage, authentication, communications, notifications, technical support, subscription verification, security, relevant AI processing (including permitted scope-description analysis and evaluation under Section 4C), maps or location functions, and the authorized promotional work described above. Providers acting on our behalf receive information for the relevant purpose under obligations restricting its use and requiring appropriate protection. This does not authorize independent model training by an AI provider.
Some providers, particularly Stripe, Apple and other app stores, and financial institutions, also process information independently under their own privacy notices and legal obligations. They are not described as acting only on RhinoBid's instructions for all activities. The applicable payment or app-store notice explains that independent processing.
When you choose to open an external map, make a call, or visit a supplier's site, that outside service handles the interaction under its own practices. This policy does not authorize unrelated reuse by providers or other businesses.
E) Legal, safety, and business-transfer disclosures
We may disclose relevant information to comply with law or a lawful request; protect rights, safety, and security; investigate fraud or abuse; or establish, exercise, or defend legal claims, subject to applicable limits. We may also share information in connection with a genuine merger, acquisition, restructuring, or sale of the relevant business, subject to appropriate safeguards, applicable notices, and continuing legal obligations. A transfer does not itself expand previously granted content or privacy permissions.
6) Data retention and deletion
We retain information only for as long as reasonably needed for its purpose, such as providing an active service, maintaining relevant project or financial records, handling disputes, preventing fraud, preserving consent evidence, or meeting legal obligations. The period depends on the category, account status, transaction or dispute lifecycle, applicable requirements, and whether deletion can lawfully occur. We do not retain every category indefinitely merely because it might be useful later.
Accounts and project records. Deleting an account or a file removes the applicable information subject to required or otherwise legally permitted retention. Deactivation or suspension is not the same as deletion. A business or recipient may retain records it independently needs for its customer relationship, a completed transaction, or other lawful purposes. We assess necessary retention rather than using another party's access as a blanket reason to keep all account data.
AI-improvement records. Eligible scope-description examples and related improvement records are retained only as reasonably needed for the permitted purpose and subject to the applicable permissions and choices. We apply required deletion, correction, and use restrictions to identifiable copies in improvement datasets and assess any required action concerning derived models or other artifacts. A request does not automatically reverse completed processing, but that technical limitation does not override a legal duty. Copies kept only for backup, security, or legal evidence are not permission for new training or evaluation.
Apple subscription records. RhinoBid retains relevant purchase-verification and account-linking records under the purpose-based limits in this section, including where needed for subscription access, refunds, security, accounting, or legal obligations. Deleting your RhinoBid account does not erase records Apple independently holds. Apple applies its own retention and privacy-request rules. Canceling an Apple subscription is a separate action, as explained in Section 8.
Supplier edits and removal. Suppliers may edit, unpublish, or delete their own listings. If account controls are unavailable, a verified request can be made through support@rhinobid.com. Withdrawal removes the listing from active supplier discovery and new automated product selections and stops new promotional use as soon as reasonably practicable. We take reasonable steps to update controlled displays and advertising and instruct relevant providers; cached copies and external feeds may take time to update.
Historical copies. Previously saved estimates, bids, invoices, supplies lists, and project records may retain the supplier content and source price originally used, within the supplier agreement and applicable law. Such copies are historical records, not confirmation of current stock or price. We do not promise to recall previously distributed print materials or erase copies independently and lawfully retained by recipients. Those limits do not authorize new campaigns or reprints using withdrawn content.
Limited retained copies. Backups, consent evidence, security records, dispute materials, and financial records may be retained where justified and permitted. Access and use remain restricted to the continuing purpose. Content retained only for backup or legal evidence is not used to restart advertising or new live recommendations. Binding removal and privacy obligations take precedence.
Section 10 explains how to request access, correction, or deletion, including information not covered by a listing control. Closing RhinoBid access does not automatically close a separate Stripe account or erase that provider's independent records. Subscription cancellation is governed by the applicable billing channel and subscription terms; it is distinct from a privacy request.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These include appropriate access controls and measures for account and service security. No transmission or storage system is completely secure, and we cannot guarantee absolute security. This statement does not excuse duties imposed on RhinoBid by law.
Protect your account credentials, limit staff permissions, and promptly report suspected compromise or unauthorized activity to support@rhinobid.com. Do not place payment credentials, identity documents, or unnecessary sensitive information in ordinary support messages or public listings. We will direct you to an appropriate process when verification is needed.
8) Your choices
Account and listing controls. You can update available profile information and manage listings or content using the relevant controls. Contact us for corrections or removal when a control is unavailable. A supplier listing edit does not silently rewrite a previously issued estimate or customer contract.
Sharing and permissions. Choose appropriate document recipients and available access settings. Change camera, photo/file, location, or notification permissions in device or browser settings. A permission change may limit the associated feature without withdrawing authorization for a separate function.
Communications. You may unsubscribe from optional promotional emails using their unsubscribe method or contact us. Essential service, account, security, billing, and legal messages may continue. Publishing a business phone number is not consent to unrelated automated marketing calls or texts.
Cookies and AI permissions. Browser settings allow control of cookies and local storage, although blocking necessary storage may affect sign-in or other functions. Any separate consent choices remain available through the relevant feature or by contacting us. Withdrawing optional AI-sharing consent prevents future processing that depends on that consent; it does not automatically delete an estimate already saved or completed processing that was lawful when performed.
Scope-description improvement choices. You may ask us to exclude your project scope descriptions from future AI-system and algorithm improvement, or withdraw a separate consent, by emailing Legal@rhinobid.com with the subject AI Improvement Choice — RhinoBid. We will apply the verified choice to future improvement use of the descriptions associated with the relevant account or authorized business workspace. This does not prevent processing needed to provide an estimate or another feature you request, and does not itself delete your saved project. Earlier completed processing and deletion requests are handled under Section 6 and applicable law.
Apple subscription management and refunds. Apple-billed subscriptions renew under the terms displayed for the purchase unless canceled through Apple's subscription controls. On iPhone or iPad, use Settings > your name > Subscriptions > RhinoBid, or follow Apple's cancellation instructions. Requests to refund an Apple-billed purchase use Apple's refund process, subject to applicable law; RhinoBid does not guarantee Apple's decision. Contact support@rhinobid.com for RhinoBid access, account-linking, or restoration problems. Deleting the app or your RhinoBid account does not automatically cancel Apple's recurring billing. We do not require you to postpone a privacy deletion request until a subscription ends or Apple approves a refund. The RhinoBid account-deletion and Apple subscription-cancellation processes remain separate.
Account deletion. You can initiate account deletion using the in-app deletion control or the external request method in Section 10. Deleting one team member's profile is different from deleting a business workspace; we verify the relevant scope and authority without imposing unnecessary obstacles. Required records are handled as described in Section 6, not retained merely to avoid honoring deletion.
9) Children's privacy
RhinoBid is not directed to children under 13, or a higher minimum age where applicable law requires it. We do not knowingly collect personal information from children. If you believe a child has provided personal information through the Services without appropriate authorization, contact us using Section 13. We will investigate and take appropriate action, including deletion where required.
10) Privacy rights and requests
Depending on where you live, our role in the processing, and applicable law, you may have rights to confirm and access personal information; correct inaccuracies; request deletion; obtain a portable copy; withdraw consent or restrict or object to certain processing; and appeal a refusal. Applicable laws may also provide opt-outs for sale, targeted advertising, or certain profiling that produces legal or similarly significant effects. These rights do not imply we engage in each activity; our no-sale and no-cross-context-advertising commitments are in Section 5.
Submit a request: Email Legal@rhinobid.com with the subject Privacy Request — RhinoBid, or use Privacy and account-deletion requests. Describe the request and enough information to locate the relevant account, listing, or transaction. You do not need to create a new RhinoBid account to request privacy rights.
We may take proportionate steps to verify identity or authority where appropriate. An authorized agent may submit a request where applicable law permits. We request only information reasonably needed for verification and do not require verification that applicable law prohibits for an opt-out. We honor legally applicable browser or device opt-out signals where required.
We respond within applicable legal deadlines, explain a permitted extension where needed, and provide legally required reasons if we cannot fulfill a request. Mandatory exceptions and the rights of other people may affect what we can disclose, change, or delete. We do not unlawfully discriminate or retaliate because you exercise privacy rights.
Appeals: Where an appeal right applies, email Legal@rhinobid.com with Privacy Appeal — RhinoBid and the relevant request reference. We will review and respond under the applicable requirements. If we deny an appeal, we will provide any legally required explanation and information about the applicable external complaint procedure, including the required online submission mechanism. This process does not limit rights or remedies available under applicable law.
Business and processor records: A contractor or supplier may be responsible for information it uses independently about its customers. Stripe and app stores handle their independent processing under their own notices. We will explain the relevant route or assist with an appropriate referral, but we still handle requests about processing for which RhinoBid is responsible. A customer dispute about workmanship or a refund is not a substitute for a privacy request, and vice versa.
11) International users
Information may be processed in countries other than the country where you live because the Services and our providers may operate across borders. Those countries may have different privacy laws. Where applicable law requires safeguards for a transfer, we use the required safeguards and provide relevant information about them on request. Contact us for information about transfers relevant to your use of the Services.
The availability of a website from another country does not mean every RhinoBid feature, payment service, or supplier program is offered there. This policy does not replace any additional jurisdiction-specific notice or protection required for a service we offer.
EEA and UK rights, where applicable. Where the EU or UK General Data Protection Regulation applies to our processing of your personal information, you have the right to lodge a complaint with the competent data-protection supervisory authority. Exercising that right does not require first completing RhinoBid's internal appeal process.
12) Changes to this policy
We may update this policy to reflect changes in the Services, our practices, or legal requirements. We will post the revised version and update its dates. Material changes receive the notice and any consent required by applicable law and our existing commitments.
We will not rely solely on an updated policy or continued use of the Services to obtain permission for materially different uses of previously collected information where separate consent is required. New supplier advertising or broader content-use permissions also require the applicable supplier acceptance; this policy does not retroactively license content that was never authorized for those uses.
13) Contact us
Rhino Bid LLC
Privacy requests, appeals, and legal notices: Legal@rhinobid.com
Account, listing, and payment-tool support: support@rhinobid.com
Privacy and account-deletion request page: Privacy and account-deletion requests
Questions about a supplier's products, pickup arrangements, or a contractor's work should be directed to that business using its listing or invoice contact details. Questions about RhinoBid's information practices should be directed to RhinoBid using the privacy contact above.